Privacy Policy
Effective Date: April 15, 2026
PonyUp respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when using our website and digital bill of sale services.
1. Information We Collect
We may collect information you provide directly, including:
- Name, email address, phone number, and contact details
- Buyer and seller transaction details
- Asset details such as VIN, make, model, year, mileage, and sale price
- Billing and payment-related information processed through our payment provider
- Electronic signature and document completion data
2. How We Use Information
We use collected information to:
- Create, generate, deliver, and store digital bill of sale documents
- Send transaction confirmations and related service emails
- Process payments and prevent fraud or abuse
- Improve website functionality, performance, and user experience
- Comply with legal obligations and enforce our terms
3. Payment Processing
Payments are processed by third-party payment providers. PonyUp does not store your full credit card number on its own servers. Payment information is handled according to the payment processor’s privacy and security practices.
4. Sharing of Information
We do not sell your personal information. We may share information only as needed with:
- Service providers that help us operate the platform
- Payment processors and email delivery providers
- Legal authorities when required by law or to protect rights and safety
- Other transaction participants as necessary to complete the document workflow
5. Data Storage and Security
We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Document Retention
PonyUp may retain completed transaction records, generated PDFs, and related metadata for operational, support, fraud prevention, and recordkeeping purposes, subject to our internal retention practices and any optional storage services you purchase.
7. Cookies and Analytics
We may use cookies, similar technologies, and basic analytics tools to understand site usage, improve performance, and support core website functions.
8. Your Choices
You may choose not to provide certain information, but this may limit your ability to use some features of PonyUp. You may also contact us regarding updates or corrections to your information where applicable.
9. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties.
10. Children’s Privacy
PonyUp is not intended for use by children under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates become effective when posted on this page.
12. Contact
If you have questions about this Privacy Policy, contact PonyUp through the contact information provided on our website.