Refund Policy

Effective Date: April 15, 2026

PonyUp provides a digital document service. Because our platform creates and delivers transaction-related documents and records, refunds are limited once the service has been used.

1. General Refund Rule

Payments may be eligible for review only if the document service was not completed or if a billing error occurred. Once a bill of sale has been generated, signed, delivered, or made available for download, the transaction is generally non-refundable.

2. Examples of Possible Refund Situations

You were charged more than once for the same transaction
The payment processed but the document was never generated due to a platform error
You were charged incorrectly because of a technical issue on our side

3. Non-Refundable Situations

You entered incorrect transaction details but completed the document anyway
You changed your mind after the document was created or delivered
The buyer or seller decided not to proceed after using the service
You failed to verify whether the document meets your state or transaction requirements

4. Requesting a Refund Review

To request a refund review, contact PonyUp as soon as possible and include enough detail for us to identify the transaction, including the email used, approximate date, and the reason for the request.

5. Review Process

Refund requests are reviewed case by case. PonyUp reserves the right to approve or deny a request where permitted by law and based on the facts of the transaction.

6. Chargebacks

If you believe a charge was made in error, please contact PonyUp first before initiating a chargeback so we have an opportunity to review and resolve the issue.

7. Policy Changes

We may update this Refund Policy from time to time. Any changes become effective when posted on this page.